There is a particular kind of organizational complexity that does not show up on an org chart. It shows up in the way a staff member answers the phone on a Tuesday afternoon and has to decide, in the first thirty seconds of a conversation, which version of the organization they are representing right now.
Most program leaders know their community through direct experience. The families they have worked with. The schools they have built relationships in. The neighborhoods they have driven through hundreds of times. That knowledge is genuine and it matters.
There is a question we ask early in every Ground View engagement: who governs this geography?
There is a particular kind of organizational complexity that does not show up on an org chart. It shows up in the way a staff member answers the phone on a Tuesday afternoon and has to decide, in the first thirty seconds of a conversation, which version of the organization they are representing right now.
Most program leaders know their community through direct experience. The families they have worked with. The schools they have built relationships in. The neighborhoods they have driven through hundreds of times. That knowledge is genuine and it matters.
There is a question we ask early in every Ground View engagement: who governs this geography?